Build Scalable IT Support Without the Headaches
We help startups launch modern, efficient service desks — from tool setup and automation to process design and tiered support structures — all tailored to your growth stage.
What We Do
Our consulting packages are designed to grow with you. We help fast-moving startups build internal IT support that scales — without slowing you down.
Our services include:
• Help Desk Setup & Tool Selection (Freshservice, Jira SM, Zendesk, HaloPSA, ManageEngine)
• Ticketing Workflow Design & SLA Policies
• Knowledge Base & Self-Service Portals
• Process Design: Incident, Request, Change, and Asset Management
• Tier 1–3 Support Structures & SOPs
• Automation & Onboarding Workflows
• Reporting & KPI Dashboards
Why Startups Choose Launchdesk
You're growing fast. But your internal IT can't keep up. You might be dealing with:
• Support requests getting lost in Teams, Slack, or email
• No documented processes or ticket tracking
• Overloaded ops teams fielding tech issues
• Confusion during onboarding or handoffs
• No data or visibility into support performance